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IT make me cry or...
Aug. 24th, 2006 02:42 pm...Stab them, stab them with sharp, stabby things.
So, Tuesday I sent an email from my home addy to my work addy so I could print something out. It never arrived, this caused me to be suspicious. Bear in mind, I do not typically use my work addy as I operate from my boss's email account, which is the first contact for the journal.
I do occasionally get emails on my account though, but since I don't use it, it's been low volume, still, suspicions roused I had a look back through my email account and could not see anything that had arrived external to the durham.ac.uk addy. I get home to discover it hasn't bounced either. Oh shit, think I, it's not receiving any external emails and it's not bouncing them so no-one knows I've never got them and I don't know they've been sent. I contact IT and tell them. This morning I get a cheerful note from IT saying, 'oh you were right, everything is on this mailserver but has not been going to your inbox, you can access it here and fw to yourself anything you need'. I log into the server and take a look - shit.
226 emails, worse because at least 3 of those were IT notes saying your inbox is too full we have randomly deleted a big chunk and you're never going to get it back so nyah. I spend a lot of time going through and deleting a fair portion of junk mail, not spam, but just stuff not relevant or stuff that was cc'ed to my boss's account so I have in fact seen it. The bad news is there's stuff from literally months ago that was important and urgent and should have been logged and passed on or replied to, some things I've sent reminders out for because I didn't know they'd sent it to that address. This is a job where prompt responses are a must and communication delays can hold up a publication and upset authors.
This has been going on since the account was set up - and we're not even going to go into the grief that involved - way back at the beginning of April. The oldest thing I had on the server was end of June, so April to June emails are completely gone, no way of knowing what was sent. For 5 months my emails have not been getting through and they probably would never have noticed if I hadn't told them, god help any poor bastard who isn't as familiar with email, because they'll probably never know.
I've spent the morning replying to emails of the extremely late variety with massive apologies for my total tardiness in responding and the lame dog ate my homework excuse that my email was having 'significant problems' and we're not forgetting the ones that I will never know about that were deleted when the inbox got too full because IT ARE FUCKING RETARDED - no, sorry, retards would realise there was something amiss and when it became apparent the inbox was not being checked would HAVE TRIED SOME OTHER MEANS TO CONTACT THE PERSON INSTEAD OF USING THE EMAIL ADDRESS THAT IS CLEARLY NOT GETTING THROUGH TO THEM.
So, IT have gone from being my least favourite department in the business school to somewhere astonishingly below that which is frankly too low for me to get my head round. Suffice it to say my previous reluctance to deal with them is nothing next to my current frame of mind wherein I will deal with them only if it involves stapling their bollocks to their desks and setting fire to them.
Total. Fucktards.
So, Tuesday I sent an email from my home addy to my work addy so I could print something out. It never arrived, this caused me to be suspicious. Bear in mind, I do not typically use my work addy as I operate from my boss's email account, which is the first contact for the journal.
I do occasionally get emails on my account though, but since I don't use it, it's been low volume, still, suspicions roused I had a look back through my email account and could not see anything that had arrived external to the durham.ac.uk addy. I get home to discover it hasn't bounced either. Oh shit, think I, it's not receiving any external emails and it's not bouncing them so no-one knows I've never got them and I don't know they've been sent. I contact IT and tell them. This morning I get a cheerful note from IT saying, 'oh you were right, everything is on this mailserver but has not been going to your inbox, you can access it here and fw to yourself anything you need'. I log into the server and take a look - shit.
226 emails, worse because at least 3 of those were IT notes saying your inbox is too full we have randomly deleted a big chunk and you're never going to get it back so nyah. I spend a lot of time going through and deleting a fair portion of junk mail, not spam, but just stuff not relevant or stuff that was cc'ed to my boss's account so I have in fact seen it. The bad news is there's stuff from literally months ago that was important and urgent and should have been logged and passed on or replied to, some things I've sent reminders out for because I didn't know they'd sent it to that address. This is a job where prompt responses are a must and communication delays can hold up a publication and upset authors.
This has been going on since the account was set up - and we're not even going to go into the grief that involved - way back at the beginning of April. The oldest thing I had on the server was end of June, so April to June emails are completely gone, no way of knowing what was sent. For 5 months my emails have not been getting through and they probably would never have noticed if I hadn't told them, god help any poor bastard who isn't as familiar with email, because they'll probably never know.
I've spent the morning replying to emails of the extremely late variety with massive apologies for my total tardiness in responding and the lame dog ate my homework excuse that my email was having 'significant problems' and we're not forgetting the ones that I will never know about that were deleted when the inbox got too full because IT ARE FUCKING RETARDED - no, sorry, retards would realise there was something amiss and when it became apparent the inbox was not being checked would HAVE TRIED SOME OTHER MEANS TO CONTACT THE PERSON INSTEAD OF USING THE EMAIL ADDRESS THAT IS CLEARLY NOT GETTING THROUGH TO THEM.
So, IT have gone from being my least favourite department in the business school to somewhere astonishingly below that which is frankly too low for me to get my head round. Suffice it to say my previous reluctance to deal with them is nothing next to my current frame of mind wherein I will deal with them only if it involves stapling their bollocks to their desks and setting fire to them.
Total. Fucktards.